[djdonny]

I just had a client contact me by phone. In January, she booked a May 29 engagement party. She then sees a coupon I've put out in a magazine for free giveaways with booking, a $100 value. Needless to say, she wants to add the free giveaways. She came just short of cursing me out when I explained that the coupon is for new customers with booking only. She even put her mother on the phone who argued that this was not the first time she's hired me for events (whatever that means).

To make matters worse, my pricing had gone up $50 this year from the time she booked, so she would have had to pay $50 more if she booked today. (Which, incidentally, was taken into consideration when I offered to publish the coupon.) I called her back and left a message saying that I would offer a compromise -- I can give her the $100 giveaways package for $50. I'm waiting for her reply.